Return and Refund Policy

Last updated August 12, 2024

Thank you for shopping THE BOB SHOP @BrainsOverBodyConsulting.  Please be advised: this is the Return and Refund Policy of THE BRAINS OVER BODY (BOB) SHOP.

Thank you for your purchase.  We hope that you are happy with the purchase you made.  However, if you are not completely satisfied with your purchase for any reason, we ask that you be so kind to submit an Authorized Ticket Request (ATR) to allow us to make it right.  Please see below for more information on our Return and Refund Policy.

THE BOB SHOP honors replacements, refunds, or store credit for damaged or unusable Digital Downloads with approved ATR receipts (these will likely include error images), from THE BOB SHOP.

  • All Digital Downloads are readily available immediately following a completed purchase. No physical exchanges are issued from THE BOB SHOP itself.
  • The TIE LAYD “Category” {not THE SHOP itself}, contains men neckties that are not permitted for return, but issued replacement for damages incurred during shipping and handling, with an approved ATR request (which will likely require damage images).
  • ALL tangible items delivered through our Third Party product issuer/drop shipper (Printify) may qualify for free replacements or refunds on damaged products and products containing manufacturing errors ONLY, IF we are contacted and made aware Within 30 Days of product delivery, through a simple submission of basic order info through an Authorized Ticket Request (ATR).
  • Once specially designed, all of our Third Party products are manufactured, sold and handled by our Third Party print-on-demand drop shipping service (Printify), including manufacturing, shipping, and replacements. Their replacements and refunds are governed by their Terms of Service after a timely ATR is submitted to us through our Homepage.

SHIPPING PROCESS

The BOB Shop offers Digital Downloads for customers worldwide.  Our drop shipping supplier processing all of our current tangible products may ship to locations excluding North Korea, Russia, Belarus, and Ukraine.

We sincerely appreciate your patience with us in observance of these terms.  As we encounter further growth, we anticipate greater change.

All neckties within THE TIE LAYD Category of The BOB Shop will be shipped upon successful purchase -Monday through Friday, excluding holidays- via UPS, FedEX, USPS, or an alternate courier depending on your shipping destination of choice and availability.

Packages are susceptible to common manufacturing errors and damage en route from and outside of—THE BOB SHOP drop-shipping courier grounds.  For damaged products and items with manufacturing errors, please submit an Authorized Ticket Request (ATR) located within the pop out on our Homepage at the right hand side within the 30 day delivery time slot so your issue may be resolved accordingly and timely.

THE BOB SHOP utilizes Third Party drop-shipping services for all of our personalized items (excluding downloads, neckties, and used tangible books). Due to the uniqueness of our drop-ship items and because they are produced upon order, these items are only issued replacements for items that are damaged or possess a manufacturing error, and refunds for irreplaceable items based on these and their Terms of Service. Returns and exchanges will not be supported.

Things not honored consist of but are not limited to the following:

  1. Orders of the wrong size
  2. Orders of the wrong color
  3. A change of mind
  4. Incorrect order shipping details

THE BOB SHOP nor our drop-shipper will be held responsible for incorrect order information. Please be sure to note the Category and product variations prior to placing your order.

OUR THIRD PARTY SHIPPING PROCESS AS SEEN ON PRINTIFY:

All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • Printify does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

Delivery to a PO box

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
  • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    • First name: John (matching the name on the box)
    • Last name: Smith (matching the name on the box)
    • Address 1: PO Box 1776
    • Zip code: 28034
    • City: Dallas
    • Country: United States

Note

Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision whether to accept or decline orders with PO box addresses in your store. If you choose to accept, we recommend transparently informing customers about potential delivery risks, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for you or your customers to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery  

For a successful home delivery, the following should be provided:

  1. Recipient’s name (matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. Floor number (optional)
  5. Zip code
  6. Country

If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

Note

PO box addresses can’t be used for orders to or within Germany.

Requirements for shipments delivered to a parcel locker or Packstation

Note

Deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will be returned to the sender.

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

  1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
  2. Once activated, they will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
    • First name: John Smith
    • Last name: 1234567890 (postal number)
    • Address 1: Packstation 104
    • Zip code: 46282 
    • City: Dorsten
    • Country: Germany

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number. 

  • When creating an order manually, ensure the recipient’s CPF number is added to the “Address 2” line in Printify using the format XXX.XXX.XXX-XX. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.
  • For orders imported from a sales channel, request the CPF number and phone number (if not already provided) from the customer. Then, edit the order and add this information to the shipping details before sending it to production. The recipient’s CPF number can be added to the “Address 2” line in Printify using the format XXX.XXX.XXX-XX.
edit-order-2.png

Shipping to Chile

It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.

  • When creating an order manually, ensure the recipient’s RUN / RUT number is added to the “Address 2” line in Printify. Additionally, make sure to indicate the recipient’s phone number to ensure a smooth delivery.
  • For orders imported from a sales channel, request the RUN / RUT number and phone number (if not already provided) from the customer. Then, edit the order and add this information to the shipping details before sending it to production. The recipient’s RUN / RUT number can be added to the “Address 2” line in Printify using the format XX.XXX.XXX-Z (7 or 8 digits, plus a verification digit).
edit-order-2.png

    VIRTUAL PRODUCTS

    Once Digital Downloads are purchased and confirmed they are not able to be refunded unless an approved ATR (containing your product image error) receipt is issued. We recommend creating an Authorized Ticket Request for assistance should you experience any issues whatsoever receiving or downloading these virtual products, through the pop out at your right on our Homepage.

    AUTHORIZED TICKET REQUEST PROCESS

    In support of safer security measures, superior fraud detection, and optimal sanitation measures, The BOB Shop has an *Authorized Ticket Request (ATR) System to alleviate excessive and unnecessary hassles when it comes to your product delivery.  We hope that you respect our Return and Refund Policy as we offer you the best service we are able to at this time.  We sincerely appreciate your patronage in advance.

    Our *Authorized Ticket Request System (ATR) is available to you for handling any issues that arise with your purchased goods that should require a refund, replacement, and all other matters you should wish to communicate with us about.  An ATR is for submission of the necessary information to address your complaints, questions, or concerns.  Once your ATR is reviewed, you will receive correspondence pertaining to the issuance of your concern.  Our ATR System may be found along the right hand side margin of our Homepage.

    All REFUNDS, STORE CREDIT, and REPLACEMENTS are processed through the ATRs Here! pop out button on the right hand side of our Homepage.

    In the spirit of better business practices, more streamlined operations, and greater service, this Return and Refund Policy is perpetual, enduring, and abiding.

    Contact Us

    If you have any questions concerning our Return and Refund Policy, please contact us via ATR.

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